Frequently Asked Questions

Your Texas Identification Number or TIN is an 11-digit number that the Comptroller’s office uses to track and process all payments made to a payee. If you need help determining your TIN, contact the agency that issues your payments.

Yes. Access the funds in your account much sooner than you would if you received traditional paper checks (warrants) by mail. Set it up once, and payments automatically post directly to your account.

Using direct deposit reduces the risk of fraud by eliminating paper warrants (checks) that could be altered or stolen. Automatic and fully traceable, direct deposit also helps protect you against identity theft.

Sign up for Advance Payment Notification, and receive an email one business day before your direct deposit payment is credited to your account. You can then use the Search State Payments Issued application or contact the agency that issues your payments for more information.

Three out of four people choose direct deposit when it is available for their payments.

Yes. Direct deposit reduces both handling and distribution costs for mailing warrants. If you want to learn more, see the Savings Calculator.

A state-issued check is called a warrant because the funds are guaranteed by the State Treasury.

Contact the agency that issues your payments.
–OR–
Call the Payment Services help line at 512-936-8138 or 800-531-5441, ext. 6-8138.

You can also email us.